Refund policy

At LumiiPet™, we strive to provide quality products and a smooth customer experience.

Order Issues

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

Returns

Due to the nature of our products and fulfilment process, we currently do not accept returns for change of mind or incorrect orders placed by customers.

Refund Eligibility

Refunds or replacements may be offered if:

• the item arrives damaged

• the wrong product was received
• the item is lost during delivery

Shipping Delays

Delivery times may occasionally vary due to demand, courier delays, or customs processing.

Contact

For support, please contact:

support@lumiipet.co.uk